For more than 10 years, StarQuest Learning has worked to develop people in the areas of leadership, sales, and customer service. Our innovative approaches to people development result in more learning, faster, with better retention of knowledge and greater returns on investment.
©2008 StarQuest Learning®
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| Profile |
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| Customer Service Learning Track |
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Course 1: The Impact of Customer Service
Every company's greatest asset is its customers. Customer service is about making sure those customers keep coming back. During this course, we'll explore what good customer service looks like, and why it's so important in business today.
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Course 2: Customer Service is an Attitude
Let's face it…it's not always easy to be friendly, courteous and helpful. However, your attitude will greatly affect the customer's experience—positively or negatively. During this course, we will present ways to help you bring a positive customer service attitude to each interaction.
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Course 3: Impressive Customer Service
Do you realize that your customers will be forming opinions of you and your business in a matter of seconds? Not only that, but you're only as good as the last interaction you had with a customer. During this course, we will explore the communication skills and techniques that will help you make every single interaction with a customer a positive one.
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Course 4: Resolving Customer Complaints
Complaints go with the territory in customer service. Fortunately, that's not necessarily a bad thing. During this course, we will look at customer complaints from a different point of view, determine what customers want when they complain, and discuss a process for resolving complaints that will keep your customers coming back.
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Course 5: The Sales Side of Service
Good sales and good customer service are surprisingly similar. The objective is the same for both—to satisfy the customer. During this course, we will learn about different selling strategies and explore how combining good sales with good service will keep your customers coming back.
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Duration of Online Courses:
Each course takes approximately 30 minutes to complete
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Customer Service Learning Track Workbook |
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Manager Review and Reinforcement Guide |
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| Competencies Addressed: |
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Self-Management |
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Communicating Effectively |
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Questioning and Listening |
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Resolving Customer Complaints |
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