For more than 10 years, StarQuest Learning has worked to develop people in the areas of leadership, sales, and customer service. Our innovative approaches to people development result in more learning, faster, with better retention of knowledge and greater returns on investment.
©2008 StarQuest Learning®
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| Profile |
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| Communication Skills Learning Track |
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Course 1: Connecting through Communication
During this interactive course, we will define the term "communication", outline the different levels of communication, and explore the best channels of communication to use, depending on the message.
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Course 2: You as a Communicator
This course is about you—how your thoughts, beliefs, feelings and perceptions contribute to the way you communicate. During this course, we'll investigate the effect our thoughts and beliefs have on how we communicate and discuss the powerful impact of nonverbal communication.
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Course 3: Conversation Starters
"Conversation starters" are the casual conversations that begin almost every communication. They play an important role because they create an impression and open the way to build rapport and develop relationships. In this course, we'll explore ways you can initiate a conversation and keep it rolling.
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Course 4: Conducting Meaningful Conversations
Meaningful conversations are more important in business today than ever before. Due to the increased complexity of today's business environment, no single individual has all of the information needed to solve problems or make decisions. During this course, we'll explore what makes a conversation meaningful and introduce the tools and techniques for conducting meaningful conversations.
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Course 5: Tackling Tough Conversations
Right now there's probably someone you should speak to about an important issue. Maybe you're avoiding the conversation, or have tried once without success and are reluctant to try again. Silence may be the path of least resistance, but these unresolved issues don't simply go away. Instead they smolder and often intensify. During this course, we'll explore how to prepare for tough conversations, and we'll investigate skills to deal with the emotions that arise.
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Duration of Online Courses:
Each course takes approximately 30 minutes to complete
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Communication Skills Learning Track Workbook |
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Manager Review and Reinforcement Guide |
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| Competencies Addressed: |
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Managing Self |
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Communicating Effectively |
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Questioning and Listening |
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Facilitating Tough Conversations |
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